Technical Documentation

Charlie is our intelligent AI chat assistant available 24/7 to answer your questions, guide you through setup, and help solve most of your problems instantly.

What Can It Do?

New Users

For new users that are exploring Charts Connect, Charlie can answer questions about pricing and features, explain how the platform works, guide you through account creation, help with login issues, and explain payment and deposit processes.

Existing Users

For existing users, Charlie becomes your personal assistant. This means that it can provide step-by-step guidance for anything Charts Connect! This includes but is not limited to EA installation guidance,MT5 or TradingView platform support, TradingView, trading strategy setup help, and technical troubleshooting.

If Charlie is unable to help you for any reason, a team member will be contacted automatically and respond to you within 24 hours, ensuring that you get expert help when you need it most.

Charlie is Smart & Context-Aware

Our AI chat assistant doesn't just give generic answers. It understands technical trading context and remembers your conversation and builds on it. Through advanced machine learning methods, Charlie searches through Charts Connect’s internal knowledge base so that you get the best help possible.