Frequently Asked Questions

Can I send multiple signals to one trading account?

Yes, you can. You can run multiple strategies sending signals to the same broker account — just open separate charts in MT4/MT5 for each asset you want to trade. For example, you can have one strategy on XAUUSD, another on EURUSD, and another on USDJPY all pointing to the same account at the same time.

Two things to keep in mind:

• Don't run multiple strategies on different timeframes of the same asset on one broker account. For example, don't send both a 1H EURUSD signal and a 4H EURUSD signal to the same account. The system won't know which open position belongs to which strategy, and this can cause confusing behaviour — trades closing at the wrong time, or orders conflicting with each other.
• If you want to run multiple strategies on the same asset (e.g. two different XAUUSD strategies), send each one to a separate broker account. This keeps things clean, avoids conflicts, and makes it much easier to track performance per strategy.

💡 A good rule of thumb: one asset, one strategy, per broker account. Use multiple accounts to scale.

What brokers do you support?

ChartsConnect currently supports all MT4/MT5-compatible Forex brokers. This covers the vast majority of regulated retail Forex brokers worldwide. If your broker offers MT4/MT5, it will almost certainly work with ChartsConnect. Crypto exchanges (Binance, Bybit) and Discord/Telegram execution are on the roadmap and coming soon.

Does ChartsConnect support crypto, futures, or options?

Currently, Forex (via MT4/MT5) is fully supported. Crypto is in development and launching soon. Futures are under consideration, and options are planned for a later stage. We'll announce new asset class support as it goes live — follow us on Telegram or Instagram to stay updated.

Does ChartsConnect support index options?

Not yet. ChartsConnect currently executes through MT4/MT5 brokers, which support Forex, metals, indices, and crypto CFDs — but not multi-leg options or equity options. This requires more complex infrastructure and is planned for a future release.

Can I trade both long and short?

Yes. Both Buy (long) and Sell (short) positions are fully supported. Your TradingView strategy simply needs to send the appropriate signal direction, and ChartsConnect will instruct MT4/MT5 to place the corresponding trade.

What happens if a signal is received when the market is closed?

If ChartsConnect receives a signal outside market hours, it will be logged but not executed. The platform won't attempt to place a trade that would be rejected by the broker. To avoid sending signals when the market is closed, we recommend adding a session filter to your TradingView strategy so alerts only fire during live trading hours.

Why was my order rejected by my broker?

Broker rejections usually come down to one of these causes:

• Market is closed — Trading is only allowed during active market hours for that instrument.
• Symbol is hidden in MT4/MT5 — Some instruments are disabled by default. Press Ctrl+U in MT4/MT5, find the asset, and enable it.
• Insufficient margin — Your account balance or leverage isn't sufficient for the trade size. Try a smaller lot size or add funds.
• Trade size too small or too large — Every broker has minimum and maximum volume limits. Adjust your lot size to fit within those limits.
• Trading not allowed on this instrument — Certain symbols may be restricted for your account type. Contact your broker.
• Account is in read-only mode — Trading permissions may be disabled on your account. Make sure you're logged in with full trading access.
• Wrong symbol naming format — Your broker may use a suffix like .i, .r, .m, or .pro after the symbol name. Use Symbol Mapping in ChartsConnect to match the correct format.

Why is my fill price different from my signal price?

This is completely normal in automated trading and happens for a few reasons. TradingView shows the chart price, while MT4/MT5 executes at the live bid/ask price, which includes the spread. Additional factors like spread widening during news events, market volatility, broker liquidity, and network latency can all cause a small difference between the signal price and your actual fill price. This is called slippage and it exists in all automated trading systems — not just ChartsConnect.

Are TradingView webhooks delayed?

Most TradingView alerts fire within 1–3 seconds of the trigger condition being met. Occasionally there can be slightly longer delays during high-volatility market events or periods of high TradingView server load. This is on TradingView's side and outside our control. For time-sensitive strategies, using a higher TradingView plan and keeping your alert conditions as simple as possible helps minimise delays.

Are there limits on how many webhook signals I can send?

Yes, limits apply at two levels. First, TradingView itself rate-limits alerts if too many fire in a short window — you may see a "Triggered too often" error if this happens. Second, your ChartsConnect plan determines how many webhook signals you can send per day. Using the "Once per bar close" alert condition in TradingView is the best way to avoid hitting either limit.

Can I manually exit a position before my strategy exits?

Yes. You can close any trade manually in MT4/MT5 at any time, even while automation is running. ChartsConnect will not re-enter the position unless a new valid signal is received from your strategy. You always have the final say over your trades.

Can I update take profit or stop losses after entry?

Yes — you can manually adjust TP and SL levels directly inside MT4/MT5 after a trade opens. Just be aware: if your strategy is set up to send TP/SL update signals, those will overwrite any manual changes. If you want to manually manage TP/SL, make sure your strategy doesn't send conflicting instructions.