Frequently Asked Questions

An error popped up when I sent a signal — how can I fix it?

Work through these steps:

1. Check the Alerts Log in your ChartsConnect dashboard — it will show a detailed error message explaining what went wrong.
2. Verify your webhook URL is exactly correct and matches the Master Token in your dashboard.
3. Check your TradingView alert message format — it must be valid JSON with all required fields.
4. Confirm the market is open and your EA is active (smiley face on MT4, blue hat on MT5).

Why is my strategy not trading automatically?

Go through this checklist:

1. Your automation is enabled in ChartsConnect and connected to the correct source and destination.
2. Algo Trading is ON in MT4/MT5 and the EA shows a smiley face (MT4) or blue hat (MT5) on the chart.
3. The Master Token in your TradingView alert matches your ChartsConnect dashboard exactly.
4. Your TradingView alert format is valid and your indicator is actually generating signals in live mode (not repainting).
5. The market is open and the symbol is available for trading in MT4/MT5.

Why can't I see any example orders on my subscription settings page?

Example orders only appear after your first successful trade or test signal has been processed. If you haven't sent a test signal yet, the page will be empty — that's normal. Send a test signal to populate it.

Why is my strategy only sending limit orders?

This usually means your TradingView alert message contains order type fields (such as order_type, limit, or stop) that are instructing ChartsConnect to place a limit order. It can also happen if your strategy script is designed to use limit-style execution, or if your broker restricts market orders on certain instruments. To execute simple market orders, use a clean signal format in your alert (e.g. signal: buy or signal: sell) without any order type fields.

Why is my strategy not trading in extended hours?

Extended hours trading is determined by your broker and the specific asset, not by ChartsConnect. Many instruments are restricted to their regular trading sessions, and orders placed outside those hours will be rejected. Your TradingView strategy may also be configured to only trigger during standard market hours. Check your broker's extended hours policy and your indicator's session settings to confirm.