Frequently Asked Questions
Troubleshooting & Errors
- An error popped up when I sent a signal — how can I fix it?
- Why is my strategy not trading automatically?
- Why can’t I see any example orders on my subscription settings page?
- My trade didn’t execute — how can I troubleshoot?
- Why is my strategy only sending limit orders?
- Why is my strategy not trading in extended hours?
- After adding my License ID, I don’t see license info — what should I do?